FAQs

Can I change the email I use to log into RadCrit?

Yes you can, just follow these steps:

Go to the Dashboard page
Click on User Profile
Go to Account Details
Delete your current email address
Enter your new email address
Click Save Changes at the bottom of the page.
Your new email address is now valid

Do I get the same questions when I retake a test?

No, questions are randomly chosen from a bank of questions.

Do you have a Fax number?

You can send us a fax on 086 506 1533

Does your website record my CEUs?

Yes, after successful completion of any of our tests your CEUs will automatically be recorded.

How can I see my valid accumulated CEUs?

We made it easy for you. Go to the Dashboard page and you now have different options to see your valid CEUs:

The CEU meter will instantly show your valid accumulated CEUs
The top left block named “Current CEUs” will show your valid CEUs
You can click on “View Details” in any of the blocks which will give you a detailed description of your CEUs
You can also click on the Certificates menu to see a detailed description of your CEUs

How do I activate my account?

You first have to register as a user before you can activate your account. Once registered, follow these easy steps:

Professionals

Login with your Username/email address and Password
Click on Dashboard
Enter your HPCSA or medical counsil number with the prefix
Re-enter your HPCSA number with the prefix
If you are not registered with the HPCSA or medical counsil, tick the block next to I'm not registered
Choose your country from the dropdown list
Click on Register
Your account is now activated and ready for use!

Lecturers

Login with your Username/email address and Password
Click on Dashboard
Choose your University from the dropdown list
Enter you access code
Enter your HPCSA number with prefix if applicable
Click on Register
Your account is now activated and ready for use!

Students

Login with your Username/email address and Password
Click on Dashboard
Enter you student number
Choose your University from dropdown list
Choose your Current year as a student from dropdown list
Enter your access code
Click on Register
Your account is now activated and ready for use!

How do I cancel my order if I have already paid?

If you have already paid for your order, your course will automatically be unlocked and made available to you. We can unfortunately not reverse this process. Sorry!

How do I cancel my order if I have not paid yet?

If you have not yet paid for your order, you will receive an email from us a few days after your order has been placed notifying you that the order has not yet been paid. You can reply on this email requesting cancellation of your order. Your order will then be cancelled.

How do I change my current password?

Go the Dashboard page
Click on User Profile
Go to Account Details
Enter your new password
Re-enter your password in Confirm Password
Click Save Changes at the bottom of the page
Your new password is now ready for use

How do I checkout?

Once courses have been added to your cart, follow these steps:

Navigate to item on the menu bar
Click on checkout

OR

Navigate to item on menu bar
Click on View cart
Click on Proceed to checkout

You will now be directed to the checkout page. On the checkout page, follow these steps:

Complete your billing information
Choose method of payment
Tick “I’ve read and accept the terms and conditions”
Click on Place order
If the Credit or Debit cart option has been chosen, follow the Paygate instructions
If the EFT or Cash option has been chosen, an email will be send to your email address with payment instructions.

Frequently Asked Questions